said:

Just a warning that i dont recommend buying from these guys, order 2 items, 1st was faulty second didnt come with all the parts. The Live chat help service are useless, when i said my item was faulty the response was "lol".

Did you get replacement or refund? I would be seriously p1ssed off if I got that response o.0

Return of Faulty Goods


Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).

Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )

To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.

Returning Items

Please contact sales@r4i.co.uk for returns procedure.

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

From their ToS, and you don't need to pay to send it recorded delivery back to them like they 'advise', just get a receipt from the post office saying you posted it.